Legal
Refund Policy
1. Overview
This Refund Policy explains the circumstances under which Outbound Optimizer issues refunds for fees paid for our services. Because our work involves significant setup, AI infrastructure costs, and ongoing campaign execution, refunds are limited as described below.
2. Setup and Onboarding Fees
Setup, onboarding, and configuration fees are non-refundable once work has begun. These fees cover account provisioning, integrations, AI training, and the design of your outreach playbook.
3. Monthly and Subscription Fees
Monthly service fees are billed in advance and are non-refundable for the current billing period. You may cancel future renewals at any time as described in your service agreement, and cancellation will take effect at the end of the then-current billing period.
4. 7-Day Satisfaction Window
If you are a new client and you notify us in writing within 7 days of your initial payment that you wish to cancel, we will refund the unused portion of your first month's service fee, less any setup or onboarding fees and less any AI usage, calling, or third-party costs already incurred on your behalf.
5. Service Failures
If we fail to deliver the services described in your order form due to a fault on our side, we will work in good faith to make it right, which may include providing service credits, extending the term, or, at our discretion, issuing a partial refund.
6. Non-Refundable Items
The following are not eligible for refunds: third-party pass-through costs (such as telephony, email infrastructure, data enrichment, and AI usage fees), custom development work, completed deliverables, and any service period that has already been performed.
7. No Guaranteed Outcomes
Refunds are not provided based on outcomes such as the number of meetings, replies, conversions, or revenue generated. Outbound performance depends on many variables outside our control, including offer, market, and lead quality.
8. How to Request a Refund
To request a refund, email hello@outboundoptimizer.com from the email address associated with your account. Please include your invoice number and the reason for your request. Approved refunds are returned to the original payment method within 10 business days.
9. Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue directly. Initiating a chargeback in violation of this policy may result in suspension of services.
10. Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a new "Last updated" date and will apply to payments made on or after that date.
11. Contact
Questions about this policy can be sent to hello@outboundoptimizer.com.